If you discover an issue with Equilibrium, please complete the following steps to ensure the fastest resolution: Click Help in the upper right-hand corner Under "Email support", click on Open a new ticket Send us a brief email describing the issue you encountered -...

Once you mark and "Opportunity" as "Won," it becomes a "Job" so it will no longer be visible on the Opportunity list.  In other words, it is no longer potential business (an "Opportunity") but rather current or future business (a "Job"). On the "Job List" tab of...

No matter where you are in Equilibrium or what you’re doing, you can click on the Equilibrium logo in the upper left-hand corner of the screen to get back to your home dashboard.  This is very helpful for salespeople who want to quickly check their...

Throughout Equilibrium, you will find several different lists containing potentially pages and pages of data (the longer you use Equilibrium, the more data you'll accumulate).  We present the data to you in a basic format that we feel may be helpful. ...

On the lead record, click Edit in the lower left-hand corner, scroll down to the "Lead Owner" and select the new salesperson’s name from the drop down.  Click Save & Close. To find all of the leads that belong to one salesperson (in the event of terminated...

In Equilibrium you can keep one password or you can change your own password as often as you’d like.

Sidekick Search can find almost anything you can work on in the system, such as lead & customer names, quote names or numbers, and much more.  It’s as simple as putting your cursor in the search box and starting to type!  Equilibrium conducts an...

Every time you enter information in Equilibrium's quotes and/or opportunities, you should save your work by clicking Save or Save & View in the lower right-hand corner.  Save enables you to save what you have entered while continuing to enter more...

You can drag and drop your dashboard widgets to rearrange them in a way that makes sense to you.  We recommend that you move your “My Recent Tasks” and “My Appointments” Widgets to the top of your dashboard.  This keeps them within view so you don’t miss any...

Dashboard widgets can be hidden or closed by using the icons in the upper right-hand corner of the widget. Hidden widgets can be made visible again by clicking on the small triangle icon. Widgets that have been closed can be placed back on your dashboard by going to...

You can click on a "slice of the pie" on dashboard charts to expand that slice.  You can also hover over any of the graphics to get a better description of what it represents.  Use the drop-down lists at the top of each widget to change the data reflected in...

Dashboards and some items are only visible if you have permission.  Another area affected by permissions is the calendar/scheduling function.  Anyone can view the calendar, but you must have specific permission to actually schedule events for jobs. ...

Administrators can add a new user to Equilibrium by following the steps below:

If you have administrative rights for your Equilibrium environment, you can add additional lead source values…

When you configure your widgets and menu shortcuts, individual items can be moved by double clicking on each one.  This works for adding as well as removing items from the selected list.

Your Administrator is able to add, change, or delete options for many of the drop-down selections.  This includes lead sources, customer types, job types, tax options, and so many more!

Once the Sidekick has been hidden, click on any part of the bar other than the >> icon to use the auto-hide feature.  This auto-hide feature gives you access to the sidekick without reformatting the page.  You can make a selection from the sidekick,...

Your login may not have been created with permission to see the Management Dashboard.  If you have permission to see the Management Dashboard, you can view it by clicking on Dashboard > Management Dashboard. You can also set the Management Dashboard to be your...

The Appointments and Tasks widgets on your dashboard specifically show items dated for Today, Tomorrow and Overdue within the last 30 days.  To view all of your Tasks and Appointments, click on View All in the Tasks widget.  If you are not already viewing...