It’s Not Me, It’s You – When Business Relationships Go Sour
Is your business set up to ensure optimal service and communication for new and existing customers?
3 Things that Irritate Job Seekers
Bringing on new employees can be an expensive task to undertake – especially considering the hidden costs of hiring
How to Fix the Funk Your Team is In
By understanding the four cornerstones of a successful team, you can avoid making knee-jerk reactions to a drop in team performance, and keep your team running smoothly.
Five Metrics Needed for Kitchen Quoting – a Visual Graphic
Quoting kitchens can be complicated if you don’t have all the necessary information in front of you.
Is Your Cabinet Business Looking to Hire in 2011?
Have you asked yourself how you’re going to figure out if you need to increase or reduce staff?
Customer Service | Giving the Bad News
So how can you save yourself from the fire when having to deliver bad news to customers?
Cabinet Dealers Give Back to the Community
One cabinet manufacturer out in Northern Colorado is making an effort to give back to their community.
Is Your Warehouse Operation Efficient?
Cabinet dealers across the country are scrutinizing their income statements looking for creative new ways to slash costs.
3 Ways to Compete with Big-Box Retailers
For independent cabinet dealers competing in the retail and remodeling segments, big-box retailers often prove to be challenging competition.
The Undeniable Myth of “Right-Sizing”
Most acts of right-sizing occur well after business owners “wrong-sized” their company by throwing people at problems as sales grew.
Are Contracted Installers Preventing Your Business from Growing?
In the long run, is it really in the best interest of your business to outsource this work?
Is Your Customer Service Department Thrifty?
Why does everything have to be a negotiation? Everyone’s trying to nibble away at the pennies in your purse (or man-purse in my case…kidding).
Party Like A Rock Star, Charge Like a Lawyer
If you’re a kitchen designer, here’s why setting the expectation that you are even remotely similar to a lawyer is a big mistake…
Are Cabinet Sales Moving Like Pond Water?
If you answer “no” to any of these questions, then you could be selling more cabinets this year. A lot more…
Knowing How to Ask for the Order
We get a lot of questions from designers on how you are supposed to ask for the order. Here’s what you should know…
Pull the Plug on Old Marketing Techniques
You are pushing unsolicited information down your prospects throats. No one likes that. Here’s some tips for smarter marketing.
You Can’t Hit the Ball by Watching the Scoreboard
One of the lessons we teach our kids early on is that “you can’t hit the ball if you are focusing on the scoreboard.”
If Cash is King…
Owners and managers spend a lot of time trying to protect the King. It often starts with sales, making sure their staff is closing deals and getting good margins.
Sometimes Sales is a Pain in the…
How do you find out what is motivating a prospect? It’s pretty easy – ask them. My sales rhythm is to ask prospects a big, ambiguous question…
It’s Time for Your Salespeople to Stop Dribbling Footballs
Asking a salesperson to deliver more revenue in this market is sometimes like asking them to dribble a football.
Why Designers Love Their Work, Yet Hate Their Income Level
Why aren’t kitchen designers treated with the same respect and professionalism as other professions?
You Had My Kitchen Sale at Hello…Or Did You?
You know the scenerio…a person walks into your showroom trying to look invisible and doing their best to avoid contact with anyone. What do you do?
Don’t Sell the Steak, Sell the Sizzle
I love my job! Every day successful cabinet dealers share with me how they accomplish their impressive results and I get to share this knowledge with you. Recently I’ve been curious about the most cost effective manner of generating new leads and I’ve been surprised...
Say No to Chuck
You ever sit in a meeting and someone says something completely inane and everyone else gets this funny look — almost like someone passed gas…
Weathering the Market Storm: Expand Outside Your Core Market
n a turbulent building market, can a cabinet dealer stay the course and shift focus at the same time?
