Five Metrics Needed for Kitchen Quoting – a Visual Graphic
Quoting kitchens can be complicated if you don’t have all the necessary information in front of you.
The Most Toxic Phrase in Customer Relations
“That’s not my responsibility.” It’s the worst phrase you, or any of your employees, can ever say to a customer. No matter what department you work in within your company, and no matter if the statement is true or not, you should never tell a customer...
The Lost Art of the Cabinet Industry Sales Forecast
The challenge with forecasting in the cabinet industry is that it’s usually implemented poorly at best. The entire process is setup to fail…
Customer Service | Giving the Bad News
So how can you save yourself from the fire when having to deliver bad news to customers?
Is Your Sales “Team” Stunting Your Growth?
A patient designer who extracts the right information and makes sound suggestions will set the expectations for your customer.
Cabinet Sales Lessons You Can Learn From Your Dentist
Who would have thought an emergency dentist visit was actually a remodeling industry sales process in disguise?
Are Cabinet Sales Moving Like Pond Water?
If you answer “no” to any of these questions, then you could be selling more cabinets this year. A lot more…
Knowing How to Ask for the Order
We get a lot of questions from designers on how you are supposed to ask for the order. Here’s what you should know…
Patience Isn’t Just a Virtue, It’s Required
Patience is not just a virtue, it’s actually a required skill naturals use to win $2M+ business each year.
Cabinet Industry’s Most Wanted List
Close, Close, close that deal. Ask for the order. You have to be aggressive in this market. You can’t take no for an answer! Sound familiar?
Battle of the Perspectives
Here’s an actual excerpt from one of our 4M Kitchen Sales Process training courses and and excerpt from a recorded interview with a natural…
Bonus to Close vs. Discount
If your sales commission structure doesn’t encourage behavior like this, it’s time to rethink your plan…
Poker and The Dealer’s Voice
We equip dealers with enough best practices that they can play their hands like they have pocket aces…
Getting Back into the Groove of Selling
The prospect could tell something was wrong and started to reconsider. What happened?
Why Designers Love Their Work, Yet Hate Their Income Level
Why aren’t kitchen designers treated with the same respect and professionalism as other professions?
Attitudes are Contagious…Is Yours Worth Catching?
Doom and gloom doesn’t really inspire confidence now does it? So if you are feeling down, but your sales need to go up, what are you to do?
You’re Unique – Just Like Everyone Else
“Why should I buy from you?” said the prospect to the anxious salesperson. There was an awkward silence, and then the salesperson responded with a lot of conversation…
Selling is More Than Just a Pretty Picture
Those salespeople who struggle in this business make three common mistakes and those who succeed commonly use two unusual sales techniques.
Selling Like a Fox
Do your salespeople know how to up-sell? The first step to successful cross and up-selling starts with listening to the customer.
A Sales Process Rant
If anyone can start anywhere in a circle which can run forwards or backwards, how in the hell will you analyze if your sales process is working?
Organizing Salespeople for Success
The best salespeople sell up to $4 Million per year; while the poorer performers might only sell $200,000.
