EQ Help Center
New Features!
These are new updates to EQ that introduce new functionality. These are the ones people love!
Bug Fixes!
These are bug fixes where an update has been released and the bugs described have been fixed.Â
Frequently Asked Questions
These are help topics that a lot of people may not know how to do in Equilibrium. Typically they are “tips & tricks” on ways to accomplish important things that are frequently overlooked or missed.Â
Help Documents & Topics
Find Equilibrium Updates, Help Files, Tips & Tricks and Answers to a Lot of Questions.
If you need training on Equilibrium, visit our Training Center ==>
March EQ Updates
March EQ Feature Updates! The following feature updates are now live in EQ. 1) Copy Selections to Other Item Groups on Selections Tab If you've ever had multiple items groups with cabinets from the same catalog in them, you'll remember that you have to pick the...
February Update – Performance Improvements PLUS
Second February EQ Updates! MASSIVE PERFORMANCE UPDATE! EQ has been updated with MASSIVE performance updates in the 2 most needed parts of EQ. 1) Deleting Items - Deleting items is SIGNIFICANTLY FASTER now. You can delete 1 item, many selected items, an item group or...
Feb EQ Updates
February EQ Feature Updates! The following feature updates are now live in EQ. 1) Contract Pricing! You Can Now LOCK Your Price on an Order so it Doesn't Change Major Feature! Now you can have your price LOCKED (either manually or via workflow step) so that the...
You Can Now Lock the Contract Price in EQ!
Contract Pricing! You Can Now LOCK Your Price on an Order so it Doesn't Change MAJOR FEATURE! Now you can have your price LOCKED (either manually or via workflow step) so that the "Contract Price" won't change, even if you make changes to the line items or prices....
2nd Set of Aug Updates
The 2nd set of August EQ updates include revamped PO Reference Numbers, with additional suffix, an editable “taxable” flag on catalog items, and a text change on email footers.
Aug 2023 EQ Feature Update
New August updates include Sidekick Search improvements/fixes, three new Proposals/Contracts,
4M Training FREE to EQ Users!
4M Sales Training is now available as an online webinar course, AND it’s FREE to EQ Users! Click the link to get access to this most valuable training in the industry.
My Browser Stopped Filling in my Password and I Forgot it
If your browser fills in your password for EQ for you, and suddenly stops for whatever reason, here’s how you can find out what your saved passwords are.
How to Clear Your Cache
Sometimes your browser session gets “choked up”, so to speak and things don’t work right. When this happens and doesn’t clear itself up, you may need to clear your cache. Here’s how to do that.
Allowance Catalogs – How to Create and Use Them
Did you know you can create your own catalogs for “Allowances” in EQ? You can, for just about anything. Follow these instructions.
May 2023 EQ Feature Updates
New features and fixes in the May release include new columns that show “Rejected Quote Reasons/Comments”, “Supplier & Installer Types” and other miscellaneous features and fixes.
How to Apply Manufacturer Promotions in Catalogs
Most manufacturer promotions can be built into the EQ catalog. Follow these steps to use the promotions to take advantage of price discounts when quoting/selling.
April New Features / Fixes
These are the new features and fixes for April. They include fixes to UDC Catalog editor, installation on line items, proposals and contracts, and more.
March New Features / Fixes
A large update was released in March, including new features like Color Proposals / Contracts, Automated SPA Numbers, Tasks Fixes and much more.
February New Features / Fixes
The February update includes printing multiple POs, Proposal / Report changes and other new features / fixes.
All About EQ Reports
There are multiple places in EQ to get reports, depending on what you’re looking for. This reviews all of them in detail.
January 2023 EQ Updates
EQ has been updated with major improvements in the Catalog Switcher, as well as the Specbooks import, Bulk Actions and other areas.
Catalog Switcher
This post explains how to use the Catalog Switcher, and what it does. This helps you change products from one catalog to another one, dealing with the differences in product codes, selections and modifications.
December 2022 EQ Updates
The December EQ Update includes new changes to PO Reference numbers, new report changes, and various other improvements.
Second September Updates
Multi-Factor Authentication (MFA) has been added to EQ, a “Customer” section to Pick Tickets, and various other improvements.
EQ Updates Sept 2022
EQ has been updated with 2 new line item contracts and Specbooks import.
Fuel Surcharge Name Now Editable
You can now edit the name of the “Fuel Surcharge” to be whatever you want. You edit the name of it in the Location settings.
EQ Updates May 2022
2 new features were added in this update. Fuel Surcharges are now part of EQ to charge and show your customers. Descriptions and Notes fields are now expandable so you can see the entire thing to edit. Also a few bug fixes are included.
New Report! Service Order Totals
We’ve introduced a new report which is like the Order Totals Report, but it’s broken down by “Service Reason Code”. This way you can see the totals by Reason Code on Service Orders.
EQ Adds Backorder Functionality to Purchase Orders
We’ve added the ability to track backordered items to EQ Purchase Orders. If an item gets backordered you can now mark it “Backordered” and it will show as such on Pick Tickets.
MORE EQ Updates March 2022
The 2nd Set of Updates in March 2022 include new Proposal / Contract updates to make them look more modern. These are the first of many updates that will be made to Proposals & Contracts. Also included is a major performance update when bulk deleting Selections.
EQ Updates March 2022
March updates include a new Proposal, changes to the Pick Tickets, QuickBooks Purchase Order Exports and other improvements.
Performance Fixes Feb 2022
We’ve made 2 significant performance improvements in EQ. First is when a Quote or Sales Order builds up a LOT of history, it would slow down the Order so things take longer. The second is when creating PO’s and you have a lot of items or use a PO rule to separate items out. This would sometimes be slow or lock up the order. These 2 issues have been fixed and performance is drastically better.
Why is My Text White and I Can’t See it?
If you notice your login form has weird shading and it’s hard to see the text, or your text has turned white on a white background so you can’t see it, you need to turn off your “Dark Mode” theme.
Solution to EQ Emails Not Going Through
If your Customers or Suppliers are not receiving emails sent from EQ, use this information to fix the problem once and for all.
Can’t Find the Answer?
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